Who do I contact if I encounter any issues during the MAT purchase process?

Modified on Wed, 5 Mar at 12:57 PM

For any technical or transaction-related issues:

Helpdesk Support: Use the in-app helpdesk to log a support ticket.
Live Chat: If available, initiate a live chat session for prompt assistance.
Email Support: Refer to the "Contact Us" section on Shipfinex for further contact details.

Reminder: While the support team can assist with process-related issues, they cannot reverse transactions or alter token allocations post-confirmation.

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