What should I do if I encounter issues during the upload or verification process?

If you experience any technical difficulties-such as problems uploading documents or receiving error messages please check the following:



• File Format & Size: Ensure your document is in an accepted format (e.g. JPEG, PNG, PDF) and within the file size limits specified on the upload screen.
• Image Quality: Verify that the image is clear, with all text and photographs easily legible.
  
• Internet Connection: Confirm that your network connection is stable.

If the problem persists, you can contact our helpdesk using the support options provided in the help section or via the "Contact Us" button on the platform.