Knowledge base

Getting Started (3)

Account registration (15)

• How do I create a Shipfinex account?
• What information is required to register?
• Do i require any documents to register?

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KYC & Verification (22)

• What is KYC, and why is it necessary?
• How do I complete my KYC verification?
• What documents are required for KYC?

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Platform Navigation (15)

• How do I navigate the Shipfinex dashboard?
• Are there options to change language for my dashboard?
• What is the purpose of each menu item?

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Account Management (3)

Profile Settings (7)

• How do I update my personal information?
• How do I change my email address or phone number?
• How do I update my communication preferences?

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Account Security (10)

• How do I reset my password?
• What is two-factor authentication (2FA), and how do I enable it?
• What should I do if I suspect unauthorized access to my account?

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Account Activity (10)

• How do I view my login history?
• How do I log out of all devices?
• What does it mean if I see an unfamiliar login in my account history?

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My Wallet (2)

Wallet Setup (10)

• How do I set up my Shipfinex wallet?
• How do I purchase USDC on the Shipfinex platform?
• Can I transfer USDC from my other wallets to my Shipfinex wallet?

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Adding Funds / Loading Wallets / Buying USDC (12)

• How do I add funds (buy USDC) on Shipfinex?
• What payment options are available for buying USDC?
• What steps are involved in the Transak payment process?

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Marketplace (4)

Exploring Projects (3)

• What is the Shipfinex marketplace?
• How do I browse investment opportunities?
• What is the difference between 'Live' and 'Upcoming' projects?

Asset Details (3)

• How do I view the details of a specific project?
• What information is included in the asset detail page?
• Where can I find financial reports and inspection documents?

Wish-listing/ Bookmarking Projects (3)

• How do i bookmark a project?
• What happens when i bookmark a project?
• How do I view the bookmarked projects?

Buying and Selling MATs (20)

• What is a Maritime Asset Token (MAT) and why would I buy one?
• How do I start the MAT purchase process on Shipfinex?
• What information should I review on the dedicated ship/project page?

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Portfolio Management (3)

Viewing Portfolio (3)

• How do I view my portfolio on Shipfinex?
• What does the "Today's Value" card represent?
• How do I filter my portfolio by specific assets?

Managing Investments (3)

• How do I reinvest my dividends?
• What happens if a project's valuation changes significantly?
• Can I receive dividend payments directly as cash instead of reinvesting?

Selling Tokens (2)

• How do I sell my Marine Asset Tokens (MATs)?
• What fees are involved in selling my tokens?

Transactions (4)

Transactions History (3)

• How do I view my transaction history on Shipfinex?
• Can I filter my transaction history by date or type?
• Can I export or download my transaction history?

Failed Transactions (3)

• Why did my transaction fail?
• What should I do if my transaction fails?
• How long does it take for a failed transaction refund?

Fees and Charges (3)

• What fees are charged on Shipfinex?
• How are transaction fees calculated?
• Are there hidden or recurring charges on ShipFinex?

Transaction-Related (2)

• Is there a minimum and maximum investment limit on MATs?
• Can I cancel a transaction after it's confirmed?

Security (4)

Account Security (3)

• How do I reset my password?
• What is two-factor authentication (2FA), and how do I enable it?
• What if I lose access to my 2FA device?

Platform Security and Features (3)

• What security measures does Shipfinex use to protect my account?
• What is Multi-Party Computation (MPC), and how does it secure my wallet?
• How does Shipfinex store sensitive user data?

Preventing Fraud (3)

• What are common scams targeting Shipfinex users?
• How do I verify that an email or message is from Shipfinex?
• What should I do if I suspect fraud or phishing attempts?

Security-Related (2)

• What happens to my investments if my account is compromised?
• Are my funds insured or protected on Shipfinex?

Regulatory Compliance (3)

KYC and KYB (4)

• What is KYC, and why is it necessary?
• How do shipowners complete the KYB process?
• Why are international AMLL/CFT procedures crucial for Shipfinex?

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Tokenisation Standards (3)

• What is asset tokenization, and how does it work on Shipfinex?
• Are Marine Asset Tokens (MATs) secure?
• Can I trade Marine Asset Tokens freely?

Dividend Distribution (3)

• What are dividends, and how are they distributed to investors?
• How often are dividends distributed?
• Can dividends be reinvested?

USDC on Shipfinex (1)

Questions about USDC (6)

• What is USDC?
• Why does Shipfinex use USDC?
• Why can't I use USD directly on Shipfinex?

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