What should I do if my transaction fails or my card is declined?

Modified on Thu, 6 Mar at 8:14 AM

If your transaction fails or your card is declined, consider the following steps:

Verify Card Details: Double-check that all card information is entered correctly.
Check Card Status: Ensure that your card is active and has sufficient funds.
Network issues: Sometimes network delays can cause temporary issues. Wait a few minutes and try again.
Contact Your Bank: If your card continues to be declined, contact your bank to determine if there are any restrictions.
Reach Out to Support: If the problem persists, use the in-app helpdesk or live chat to contact Shipfinex support for further assistance.

Note: As Shipfinex uses a secure third-party payment gateway, any issues related to the card input or OTP verification may require assistance from either your bank or Transak's support team.

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