What happens if I forget the answers to my security questions?

Modified on Thu, 6 Mar at 7:31 AM

If you forget the answers to your security questions, it is important to note that, due to the non-custodial nature of the wallet, Shipfinex will not be able to reset your wallet or recover your private keys. This is why:

  • Preventative Care: You should record your answers securely and ensure you have a backup.
  • User Responsibility: Your ability to regain access to your wallet hinges on these details, so careful storage is paramount.



Tip: Consider using a reputable offline password manager or secure physical documentation.

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